Employment Counselor #24374835 – 35 hours per week – $25 to $26.50 per hour
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Key Duties and Responsibilities
RESEA Service Delivery
- Conduct RESEA initial and final reviews, including intensive one-on-one career action planning and job search assessments (in-person or virtual).
- Review and evaluate claimant work search activities; provide guidance on effective job search strategies and proper completion of work search logs.
- Educate customers on RESEA requirements, labor market tools, and job search expectations.
- Assist customers with Mass JobQuest registration and navigation of online job search tools.
- Address basic unemployment insurance questions and refer customers to appropriate unemployment services when needed.
- Triage customers to appropriate service pathways (self-directed vs. staff-assisted).
- Promote career center services and available resources to ensure customer engagement.
- Ensure accurate and timely MOSES data entry and documentation for all RESEA activities.
Case Management & Career Counseling
- Manage a caseload of participants, providing individualized coaching, counseling, and mentoring.
- Assess participant skills, work history, education, and employment barriers; develop strategies to support employment outcomes.
- Develop and maintain individualized employment plans with short- and long-term goals.
- Conduct ongoing one-on-one meetings focused on job search, job readiness, training, and employment retention.
- Monitor participant progress from initial engagement through job placement, retention, and advancement.
- Maintain regular contact with participants to address employment challenges and provide continued support.
Job Readiness & Participant Support
- Review resumes and provide basic feedback; refer customers to workshops or advanced career services as needed.
- Facilitate access to training opportunities, education programs, and career advancement resources.
- Provide information on in-demand occupations, local labor market trends, and employer expectations.
- Support participants in improving job readiness and employability skills.
- Maintain knowledge of community resources and supportive services to address participant needs.
- Program Tracking & Compliance
- Maintain accurate and up-to-date participant records in electronic systems and files, including service history and supportive services.
- Track participation, attendance, and progress toward employment and retention goals.
- Ensure compliance with program requirements, performance benchmarks, and reporting standards.
- Notify appropriate agencies of employment status changes, including job placement or loss of employment, as required.
Collaboration & Service Coordination
- Coordinate with internal staff and external partners to ensure participants receive appropriate services.
- Build and maintain relationships with employers and community resources to support job placement and career advancement.
- Work collaboratively with team members to support center-wide performance goals and service delivery.
Qualifications
- Associate degree in Human Services, Education, Workforce Development, or related field; or equivalent work experience.
- 1-3 years of experience in workforce development, case management, or related programs preferred.
- Strong customer service, communication, and interpersonal skills.
- Experience working with diverse populations, including individuals from varying cultural, educational, and economic backgrounds.
- Ability to manage multiple priorities and maintain accurate documentation.
- Familiarity with local labor market trends and community resources.
Employment Counselor – https://smrtr.io/z3CZy
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