COVID-19 Resources for Workers and Employers

 Unemployment Related Resources

If you are seeking to file an unemployment claim, please file online using this link:

Job Postings

Virtual Services Available from MassHire Greater New Bedford Career Center:
MassHire Greater New Bedford Career Center will be providing virtual services via phone and email beginning Wednesday, March 18, 2020 between the hours of 8:30 a.m. and 4:30 p.m.

Information on Unemployment and Coronavirus (COVID-19):
The Executive Office of Labor and Workforce Development (EOLWD) and the Department of Unemployment Assistance (DUA), in coordination with the U.S. Department of Labor (USDOL), are taking a series of actions to assist workers and employers.

Unemployment Information in Spanish (COVID-19):
The latest information from the Department of Unemployment Assistance (DUA) and COVID-19 available in Spanish.

Unemployment Information in Other Languages (COVID-19):
The latest information from the Department of Unemployment Assistance (DUA) and COVID-19 available in other languages.

Guidance for Unemployment Insurance Applicants:
The latest guidance for employee qualifications and additional resources to further help claimants through the process of applying for benefits.
You can find the following resources:
• FAQs for Business and Employers
• How to file a claim – step by step handbook
• Step-by-Step guide on to reset your password in UI Online – click here

Employee Unemployment FAQ for COVID-19:
In order to assist unemployed workers, and in order to address the many drastic impacts the current COVID-19 emergency is having on Massachusetts employers and workers, the Department of Unemployment Assistance (DUA) enacted emergency regulations on March 16, 2020, and has taken a number of other steps to assist you during the current COVID-19 emergency. Additionally, this week Governor Baker signed new legislation waiving the waiting week for unemployment benefits in cases related to COVID-19.

These questions and answers explain the recent changes at DUA and clarify some other questions you may have regarding DUA during this difficult time.

Massachusetts Department of Unemployment Assistance (DUA) Virtual Town Halls

  • Purpose: The Town Hall will walk through Unemployment Insurance application system (UI Online) to help individuals impacted by COVID19 to successfully complete the application process
  • Audience: Individuals applying for Unemployment Insurance through UI Online
  • Up to 90,000 people can participate per Town Hall
  • Secretary Acosta; DUA Employees will lead this technical assistance call

These town halls are offered both over the phone and online.

For those of you joining on the phone only, you can press *3 to ask us a question and a live person will put your question in the queue. To receive the call invitation you must sign up for a specific town hall time and date below. Online viewers will see a PowerPoint presentation with visuals to accompany the discussion. Please enroll by 5:30 the night before in order to receive a call. 

For those of you following along online you don’t have to sign up ahead of time, just click this link and the presentation will begin at the scheduled time. Online viewers can also ask a question through the chat function on your screen.

Friday, April 1, 2020 at 2:10 PM
Friday, April 3, 2020 at 2:00 PM
Saturday, April 4, 2020 at 12:10 PM – Spanish Town Hall

An equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
TDD/TTY 1-800-439-2370 – Voice 1-800-439-0183

Sign up for a town hall presentation on applying for unemployment assistance:
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COVID-19 Unemployment Handbook (Initial claims filed on or after March 15, 2020):
A presentation on handling initial unemployment claims files on or after March 15th.

COVID-19: Department of Unemployment Assistance Contact Request:
Individuals who fill out and submit the form below will be placed on a list to receive a telephone call from the DUA. Filling out the form is not filing a claim. The fastest way to process a claim for payment is online here.

This contact request form is translated into Spanish and 12 other languages:

A Guide to Benefits and Employment Services for Claimants:
The Commonwealth of Massachusetts Executive Office of Labor and Workforce Development handbook containing general information regarding UI benefits, steps to take in order to receive and maintain those benefits, and how to apply for and request weekly benefits by establishing a UI Online account. This guide will help you understand eligibility requirements and your responsibilities while receiving UI benefits, and assist you in your efforts for re-employment.

Recent Job Postings

 COVID-19 Business / Employer Assistance Resources

MassHire Workforce Association Massachusetts Business Resources Guide:
A one page sheet of resources for businesses from MWA. Updated March 31, 2020.

COVID-19 Resources and Guidance for Businesses:
The Baker-Polito Administration is committed to partnering with the business community to navigate the outbreak of COVID-19.

SBA Funding Options:
The U.S. Small Business Administration’s web page of traditional funding and temporary programs established by the CARES Act to address the COVID-19 outbreak.

These include:

SBA Coronavirus (COVID-19) Small Business Guidance & Loan Resources:
The U.S. Small Business Administration web page of coronaviris resources for funding options, business and employer guidance, local assistance and more.

New Bedford Economic Development Council Provides SBA Loan Application Forms:
In response to reports of difficultly setting up accounts, logging in, and submitting applications in the SBA Disaster Loan Portal web page due to high volume traffic, the NBEDC is now providing the Disaster Loan Application and associated documents for the SBA Loans Application mentioned above on their website. These documents can be completed and submitted by mail, or simply completed in draft so that they are more easily completed and submitted when you are able to login to the SBA Portal.

A Step-by-Step Guide on How to Apply for an SBA Disaster Relief Loan by the US Chamber of Commerce:
If your business is struggling in the wake of COVID-19, this guide from the US Chamber of Commerce will help you through the application process for a low-interest small business loan.

New Bedford Economic Development Council Loans:
While the NBEDC encourages businesses to submit an SBA Disaster Loan Application when able. They also offer loans that have very favorable terms with no obligation to accept the SBA Loan once approved.

WorkShare Program:
The Commonwealth of Massachusetts’ WorkShare is a program that offers a smart alternative to layoffs. Employees work reduced hours while collecting unemployment benefits to supplement their lower wages.

National Small Business Town Hall Presented by Inc. and the U.S. Chamber of Commerce:
Find out what the federal government’s coronavirus stimulus programs mean to your small business in this presentation from Inc. in partnership with the U.S. Chamber of Commerce.

Coronavirus Small Business Guide by the US Chamber of Commerce:
The US Chamber of Commerce complete coronavirus coverage, updated daily with new resources to assist businesses.

Latest COVID-19 Policies and Options for Small Businesses:
A list of financial resources for businesses from Main Street Alliance.

COVID-19 Worker Relief Funds, Company Actions, and Impact on Frontline Workers:
The Good Job Institute’s posting resources for workers—emergency funds and more—by city and by profession.

Disaster and Emergency Relief Resources:
A list of disaster and emergency relief resources in response to COVID-19 from across the state by Philanthropy Massachusetts.

Coronavirus and Massachusetts Nonprofits:
A list of resources for non-profits across the state in response to COVID-19 from the Massachusetts Nonprofit Network.

 COVID-19 Directives & Guidance Resources

March 31, 2020 Essential Services Order:
Massachusetts Governor Baker issued an extension of the Essential Services executive order until May 4th. This order extends the closing of certain workplaces and the prohibition on gatherings of more than 10 people.

COVID-19 Essential Services:
Learn about businesses and organizations defined as providing “COVID-19 Essential Services” under Governor Baker’s March 23, 2020 Emergency Order, updated March 31, 2020.

COVID-19 Essential Services FAQ:
A list of FAQs below which address many of the submissions received by EOHED relating to “COVID-19 Essential Services” guidance associated with Governor Baker’s March 23, 2020 Emergency Order (which was updated and extended on March 31, 2020)

Essential Service Designation Request:
Only complete this form if your business is NOT covered under the “COVID-19 Essential Services” guidance link above.

DPH Public Health Assemblage Guidance:
Revised guidance regarding the order by the Govenor prohibiting assemblages of more thatn 10 people and the on-premises consumption of food and beverages.

DPH Public Health Stay-at-Home Advisory:
Stay-at-home advisory for individuals over 70 and for those with underlying health conditions; and safe practices for the general public.

Information on the Outbreak of Coronavirus Disease 2019 (COVID-19):
Updated information about the novel coronavirus outbreak from the Commonwealth of Masschusetts in conjunction with the CDC.

COVID-19 Guidance and Directives:
Guidance and directives from the Centers for Disease Control and Prevention (CDC), Massachusetts Department of Public Health (DPH), and other state agencies related to COVID-19.

City of New Bedford COVID-19 Information and Resources:
Latest updates and resources on COVID-19 from the City of New Bedford.

Families First Coronavirus Response Act – Employer Paid Leave Requirements:
DOL webpage regarding the Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19.

U.S. Department of Labor Families First Coronavirus Response Act – Questions and Answers:
DOL web page for questions and answers regarding paid sick leave and expanded family and medical leave.

Frequently Asked Questions About COVID-19 – Employee Rights and Employer Obligations:
General guidance to frequently ask questions about employee rights and employer obligations from the Commonwealth of Massachusetts Attorney General’s Fair Labor Division (FLD). Available in English, Portugese, Spanish and Chinese.

OSHA Guidance on Preparing Workplaces for COVID-19:
This guidance from OSHA is intended for planning purposes. Employers and workers should use this planning guidance to help identify risk levels in workplace settings and to determine any appropriate control measures to implement.

US Chamber of Commerce Resources for Business:
Resources available from the US Chamber of Commerce to inform and equip businesses with the most important and up-to-date information to prevent the spread of the virus and prepare businesses for the near and long-term impact.

Associated Industries of Massachusetts (AIM) COVID-19 Resource Page for Employers:
Resources and links for to employers relating to COVID-19 from AIM’s blog.

The Employers’ Guide to COVID-19 from Associated Industries of Massachusetts (AIM):
Information related to employers and COVID-19 from AIM’s blog.

Travel Health Notices from the CDC:
The CDC’s Travel Health Notices inform travelers and clinicians about current health issues that impact travelers’ health, like disease outbreaks, special events or gatherings, and natural disasters, in specific international destinations.

 COVID-19 Resources for Restaurants & Food Service Staff

Massachusetts Restaurant Association Coronavirus (COVID-19) Information & Resource Page:
The MRA is considered a leading voice of the state’s restaurant and hospitality industry in city halls and on Beacon Hill. They have set up an information center with continuous updates.

How to Manage Your Restaurant During the Coronavirus (COVID-19):
A page from Toast’s website that includes some comprehensive guidance on how to; take care of your staff, communicate with guests, manage finances, and sanitizing your store. Toast is a company that works with restaurants of all sizes to combine point of sale, front of house, back of house, and guest-facing technology.

Resources and Relief Programs Available to Restaurants During COVID-19:
A list of helpful resources for the restaurant industry from Toast.

Bartender Emergency Assistance Program:
Bartender Emergency Assistance Program is a financial assistance grant program from the USBG National Charity Foundation.

Restaurant Strong Fund:
The Greg Hill Foundation has teamed up with Samuel Adams to support those from the Massachusetts restaurant industry who have been impacted by the Covid-19 closures. Their goal is to provide $1,000 grants to as many qualifying grantees as possible.

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