The WorkPlace
MassHire Greater New Bedford Career Center

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION
Job Title: CAREER CENTER SYSTEMS DIRECTOR

Department: Operations

Reports To: VP of Operations (Bridgeport, CT)

Classification: Exempt

Location: New Bedford Career Center

Salary: $75,000-$85,000

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SUMMARY:

While delivering innovative solutions, exceptional service and trusted results, the Systems Director will partner with unit supervisors, case management staff and partner staff to provide the day-to-day guidance for the One Stop Career Center(s). The Systems Director will assist in supervising the daily operations and staff of the centers while performing professional and technical work monitoring performance to ensure contract compliance, quality of services provided, and positive outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Work with Career Center Staff to ensure that career services, case management, and job readiness, and placement services are carried out consistent with policies and procedures.
In partnership with Career Center Staff develop training materials for systems and programs.
Design, develop and implement quality control procedures.
Work with Career Center partners to create seamless customer flow and efficiencies.
Understand Career Center partner Memorandum of Understanding and deliverables.
Track performance and deliverables of the Center and reviews results with senior level staff to ensure program outcomes and benchmarks are obtained.
Lead staff development efforts and continuing professional development initiatives.
Ensure program compliance aligns with contractual requirements for benchmarks and system integration.
Recommends methodologies for continuous improvement.
Oversee, manage and ensure staff compliance including case notes, documentation, eligibility and follow-up.
Evaluate assigned employee performance, and prepare performance evaluations, recommend and document disciplinary action.
Serve as a liaison to partners, prospective employers, training programs and the customers.
SUPERVISORY RESPONSIBILITIES

Responsible for own work and the supervision of personnel, including but not limited to assign and allocate workflow, staff training, development, conduct reviews and performance improvement plans.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Innovative, enthusiastic, problem-solving aptitude
Experience in career services, job training and related services
Ability to work with and support a diverse customer base
Ability to motivate, and support staff
Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives
Excellent verbal, presentation, and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Human Services, Education or Business Management and/or five years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

The ability to understand and display proficiency in software such as Microsoft Word, Excel and PowerPoint. Ability to master various data reporting systems as required.

OTHER SKILLS AND ABILITIES

Multilingual (Spanish and/or Creole) preferred

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

POSITION REQUIREMENTS

FULL-TIME/PART-TIME
Full-Time
TRAVEL REQUIREMENTS

EXEMPT/NON-EXEMPT
Exempt
LOCATION
New Bedford
ABOUT THE ORGANIZATION

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.

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